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Studio Policies

Class Make-up & Refund Policy

Make-ups are available for classes missed due to illness, inclement weather or holidays. Arrangements for make-up classes must be made in advance by calling or emailing the office to reserve space in an alternate class. Failure to contact us in advance may result in our inability to accommodate your request. If your dancer misses two consecutive classes after recital choreography instruction has begun, they may be required to take a 30 minute private lesson at the discretion of the instructor. Deadline of all make-up classes is April 15. We do not count the December or February school vacation weeks as part of the dance season, therefore no make-ups are needed. Classes are held over April breaks (as scheduled on the Grafton Public School calendar.)


We do not refund registration fees, classes, workshops, parties, performance tickets or Sugarplums merchandise. Costume fees will not be refunded after November 1st. In the event of a withdrawal, students may opt to make-up missed classes or complete the number of classes paid (within the current season). There are no refunds, account credits, or transfer of payments to another class or family member for unused classes. Dance It Up! must be notified in writing via email or hard copy when a student adds or withdraws from classes. 

Inclement Weather

To confirm whether classes are delayed or cancelled 
due to inclement weather, please do one of the following:


*We will make the decision by 7:30 AM and please note that we do not necessarily go by the Grafton School System cancellations due to the number of students we have from neighboring towns.

 Classes that are cancelled may be made up by attending the same or younger age group class. Please ensure that you call us in advance to schedule the make-up so that we may manage attendance and notify the instructor. Make-up classes must be completed no later than March 31. Thank you!    

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